Question 1

Which countries and languages does Bilenta support?

Accepted Answer

Three countries — Latvia, Bulgaria, Montenegro — each with its own chart of accounts, VAT codes, payroll rules and public-holiday calendar. Five interface languages: English, Latvian, Bulgarian, Montenegrin, Russian. Outgoing emails (invoices, payslips, reminders) translate too — you can keep one template in five languages and the send path picks the right one based on the recipient.

Question 2

Can I invite my accountant and my team?

Accepted Answer

Yes. Six roles — Owner, Admin, Accountant, Manager, Employee, Viewer — with granular per-page permissions. Employees see a stripped-down portal (their payslips, their vacation balance, time sheets) and nothing else. Accountants can switch between every client company from one workspace inbox.

Question 3

How does the client document portal work?

Accepted Answer

Send your client a single URL: bilenta.com/upload/<token>. They get a checklist of what you need — bank statement, supplier invoices, missing receipts — and upload files without registering. Files land in encrypted S3 storage with versioning. You get an email when they upload, and a different email if they replace a file you've already booked. One click converts an uploaded supplier invoice into a pending receipt.

Question 4

Does it really do double-entry accounting, or just invoicing?

Accepted Answer

Real double-entry. Chart of accounts with country-specific templates, journal entries with debit/credit balancing, period locks, fiscal-year close, an audit trail on every modification. Posting a receipt or a payroll run generates the journal entries automatically with correct account mapping; you can also create entries manually for adjustments.

Question 5

Can I file VAT returns from this?

Accepted Answer

VAT calculation, supplier and customer reports, EC Sales lists, reverse-charge handling. Monthly or quarterly — the policy setting is per company. Output formats match the requirements of VID (Latvia), NRA (Bulgaria), and the Montenegrin tax authority. CIT filing support for year-end.

Question 6

Bank reconciliation — does it work?

Accepted Answer

Import a CSV or CAMT.053 from your bank. The matcher runs four strategies (invoice number, counterparty IBAN, name, amount) and ranks suggestions. You accept the right match or split the transaction across invoices. The reverse direction also works: generate SEPA XML to send to your bank for outgoing payments.

Question 7

What about HR features?

Accepted Answer

Employee records with probation tracking that respects country-specific notice rules. Vacation requests routed to the approver, with country public-holiday calendars baked into the day count. Weekly shift planning with bulk-apply. Asset register that tracks who has the laptop, the phone, the company car — including return events when they hand it back.

Question 8

Is my data safe?

Accepted Answer

Encryption in transit (TLS 1.3) and at rest. Role-based access control on every endpoint. Full audit log of every change with timestamps and actor. Daily encrypted backups with point-in-time recovery. Files in S3 with versioning. EU-based hosting throughout.

Question 9

Can I migrate from another system?

Accepted Answer

Yes. Import contacts and opening balances via CSV. Chart of accounts can be cloned between companies. For larger migrations we offer onboarding assistance — drop us a line.

Question 10

What does it cost after the trial?

Accepted Answer

After the 40-day free trial, the always-on Core — invoicing, double-entry accounting, VAT and CIT filing, bank reconciliation — is €24.99 per month, per company. Three optional bundles (Inventory & Warehouse, Sales & Projects, HR & Shifts) are €9.99 per month each and are billed by the day, so you only pay for the days you keep them switched on. Prices exclude VAT; companies in Bulgaria are billed in BGN.

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